How do we collect information?
We may collect information about you whenever you interact with us. For example, when you contact ANIMONDIAL regarding our activities, send or receive information, you may specifically and knowingly provide us with your personal information.
In addition, we collect aggregated or anonymous information about the services you use and how you use them, like when you watch a video on YouTube, visit our website or view and interact with our content.
We may also receive information about you from third parties; for example, where you’ve given them permission to share your information or where we gather information from publicly available sources as discussed below.
What information do we collect?
How do we use your information?
We may use your information in a number of ways and for a number of purposes including:
- To provide you with information, products or services that you have requested from us or that we feel may be of interest to you where you have consented to being contacted;
- To provide you with information about our work or our activities where you have agreed to receive communications from us;
- To invite you to participate in interactive features on our website;
- For administrative purposes (for example, we may contact you regarding an event for which you have registered);
- For internal record keeping relating to any feedback or complaints;
- To contact you where you have been identified as a contact person for an organisation (if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation);
- To analyse and improve the operation of our website;
- To improve the quality and accuracy of the information you have provided such as your contact details by checking against external data lists. This helps us ensure our records are fully up-to-date and to avoid mis-directing communications;
- To tailor advertising that is presented to you on the Internet according to your interests, preferences and other characteristics;
- To direct advertisements and other communications to other people who may have similar interests or other characteristics to yours;
- To assess your personal information for the purposes of credit risk reduction or fraud prevention; and
- Where it is required or authorised by law.
In particular, we may send you service communications via email or post. You can update or change any of your marketing preferences at any time (including telling us that you don’t want us to contact you for marketing purposes) by:
- Indicating that you do not wish to receive our marketing emails by clicking the ‘unsubscribe’ link in at the end of our marketing emails;
- Contacting us by email at firstname.lastname@example.org, or by telephone at 0044 (0)7921133005.
If you have indicated that you do not wish to be contacted for marketing purposes, we will maintain your details on a suppression list to help ensure that we do not continue to contact you.
How will we disclose the information we have collected to outside parties?
ANIMONDIAL may provide your information to our service providers. Subject to your communication preferences and our internal policies and procedures, this would include providing your information to third parties that work with us to deliver on our services, or provide ANIMONDIAL information and marketing. Where you have agreed to receive email marketing communications from us, we may provide your email address to social media or similar companies in an encrypted format in order to tailor relevant advertising to you on those social media platforms and other websites, as well as identify audiences with interests similar to yours.
We enter into contracts with all of these service providers that require them to comply with data protection laws and to ensure that they have appropriate controls in place to protect the security of your information.
We will never sell your details and will only share your details with third parties (who are not service providers working at our direction) if you ask us to.
We will not make cold telephone calls to members of the general public; therefore, we will not purchase your data in order to do so.
We may disclose your personal information if we are requested or required to do so by a regulator or law enforcement or in order to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect ANIMONDIAL, for example in cases of suspected fraud or defamation, or in order to comply with any other applicable legal obligation.
How we protect your personal information?
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.
Can you gain access to your personal information?
You may request a copy of the personal information relating to you which is kept on file by ANIMONDIAL by contacting us by email: email@example.com, or by telephone at 0044 (0)7921133005.
How to update my information or change my marketing preferences?
If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, if you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please get in touch as soon as possible. Please email firstname.lastname@example.org, or by telephone at 0044 (0)7921133005.
We cannot be held responsible for the privacy of data collected by websites not owned or managed by ANIMONDIAL, including those linked through our website.
Emails aren’t always secure, and they may be intercepted or changed after they’ve been sent. ANIMONDIAL doesn’t accept liability if this happens. The contents of emails reflect their author’s views and not necessarily those of ANIMONDIAL. Please do not send ANIMONDIAL any financial data through email.
The information in emails is confidential, so if you’ve received one by mistake, please delete it without copying, using, or telling anyone about its contents.
Making a complaint
We welcome feedback as it helps us to develop as a company, giving us the chance to monitor and improve our services. We set ourselves a high standard of customer care and if this is not met we want to hear about it. If you would like to make a complaint or discuss any questions or problems, please contact us at: email@example.com, or by telephone at 0044 (0)7921133005.
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.
Types of cookies
There are two broad types of cookies – ‘first party cookies’ and ‘third party cookies’:
First party cookies are cookies that are served directly by the website operator to your computer, and are often used to recognise your computer when it revisits that site and to remember your preferences as you browse the site. Basically, these are our cookies.
Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when you visit other web sites. Third party cookies are most commonly used for web site analytics or advertising purposes.
In addition, cookies may be either ‘session cookies’ or ‘persistent cookies’. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date specified in the cookie itself, is reached. We use both session and persistent cookies.
Categories of cookies we use:
- Strictly necessary cookies: These cookies are essential for the user to move around the website and to use its features, e.g. shopping baskets and e-billing.
- Performance cookies: These cookies collect information about how the user makes use of the site, e.g. which pages the user visits most. These cookies do not collect information that identifies the user.
- Functionality cookies: These cookies remember choices made by the user and enhance the features, e.g. language or users location. This cookie is also used to remember a user’s preferences for a font size, or customisable parts of a web page.
- Targeting or advertising cookies: These cookies collect information about the users’ browsing habits. This may also include your use of social media sites, e.g. Facebook, etc. or how you interact with our website which then shows you relevant content elsewhere on the internet. NB. These may also be used to remarket to you in limited circumstances.
What information do we collect?
We may collect some, or all, of this information when you visit our website, depending on how you use it. We monitor how people use our website so we can improve it. We collect this information anonymously.
However, you can use our website anonymously without giving us any information.
If you visit our website, we may record information about including (but not limited to):
- the areas of the website you visit
- the amount of time you spend on the site
- whether you are new to the site, or have visited it before
- how you came to our website – for example, through an email link or a search engine
- the type of device and browser you use.
- how you use the website and the quality of your experience – for example we may track your bandwidth when viewing videos.
Although not through cookies, we do measure the success of the emails we send – so we know what subject lines and stories people liked the most. We receive this information anonymously, we don’t share this information.
Third party cookies
You may notice some cookies that are not related to the ANIMONDIAL’s website whilst visiting www.animondial.com. Some of our pages contain embedded content such as YouTube video, Twitter feed, Facebook likes or Google plus share, and you may receive cookies delivered from these websites. ANIMONDIAL does not govern the publication of 3rd party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.
Some of our cookies will remind you about our work and how you can help after you have left the website. These are the targeting/advertising cookies we use. It is a useful tool for us to keep public awareness of our campaigns and how they can be supported. If you do not want cookies to be stored on your PC it is possible to disable this function without affecting your navigation around the website.
Changing your cookie preferences
The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Below is some helpful guidance about how to make these changes.
How to disable cookies?
Depending on which browser you are using to access the ANIMONDIAL website, you will need to access the relevant cookie management option and disable cookies for our website. Find more detailed information on disabling cookies from www.allaboutcookies.org.